Prime Highlights
- Heathrow will upgrade Terminal 4 and Terminal 2 to improve passenger experience and airport efficiency.
- New systems and facilities aim to reduce delays, improve punctuality, and support passengers with accessibility needs.
Key Facts
- Terminal 4 will be revamped with a new multi-storey car park and improved check-in area, with work expected to finish by 2031.
- A new baggage system at Terminal 2 will be able to handle up to 31,000 bags per day, helping reduce delays and lost luggage.
Background
Passengers at Heathrow Airport can expect smoother and more reliable travel as the airport begins a series of major upgrades next year.
Work will start on Terminal 4, which will include a new multi-storey car park and an improved check-in area. The work will be done in stages so the airport can keep running normally and is expected to be finished by 2031.
At Terminal 2, a new baggage system will handle up to 31,000 bags a day, helping to reduce delays and lost luggage and making things easier for airlines.
Heathrow is putting up new cameras to make flights faster and on time. The airport is also improving facilities to help passengers with accessibility needs. A new assistance area in Terminal 2 will provide direct access to security, along with upgraded mobility equipment and improvements to other assistance areas across the airport.
Heathrow will also introduce the Tailored Travel Guide, a first-of-its-kind tool in the UK, enabling passengers with accessibility needs to plan their journey with a personalized step-by-step guide through the airport.
Heathrow CEO Thomas Woldbye said, “Passengers should expect that every journey through Heathrow is better than the last. Our investment in operational performance has made us Europe’s most punctual hub, and next year’s program will make Heathrow even more user-friendly, efficient, and resilient for our customers. These improvements also support the wider supply chain and contribute to economic growth.”
The upgrades are part of Heathrow’s ongoing five-year investment program (H7). Future projects, like a possible third runway and the next five-year investment period (H8), will depend on approval from the Government and regulators.
Heathrow wants to make travel easier, more comfortable, and reliable for passengers at the UK’s busiest airport.
